Return & Refund Policy

Return Policy

We strive to ensure you are completely satisfied with your purchase. However, please read our return policy carefully to understand the terms and conditions regarding returns.

Returns Accepted

We accept returns only if the item you purchased is defective or damaged. This policy ensures that all our products meet the highest standards of quality and performance.

Exchanges not accepted

We don’t accept exchange of product once purchased.

Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] . Include your order number, a detailed description of the issue, and photos of the damaged or defective item.
  2. Return Authorization: Our customer service team will review your request and, if approved, provide you with a return authorization and instructions on how to return the item.
  3. Return the Item: Ship the item back to us following the provided instructions. Ensure the product is securely packed to prevent further damage during transit.

Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Please note the following:

  • Transaction Charges: Standard deductions such as transaction charges and other processing fees will not be refunded.
  • Refund Method: Refunds will be issued to the original payment method used during the purchase.

Important Notes

  • Shipping Costs: Customers are responsible for the shipping costs incurred in returning the item to us. We recommend using a trackable shipping service to ensure the safe return of the product.
  • Condition of Returned Items: Items must be returned in their original packaging and condition. Items that are not in their original condition, or are damaged or missing parts for reasons not due to our error, will not be eligible for a refund.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at [email protected]. We are here to help and ensure your satisfaction.

Thank you for shopping with us. We appreciate your business and are committed to providing you with the best possible service.